Return Policy

Return Policy for Physical and Digital Items 

At Luxe Biblio, we want you to be completely satisfied with your purchase, including digital items such as PDF eBooks. If for any reason you are not entirely happy with your order, we're here to help. Please review our return policy outlined below:

1. Returns for Physical Items:

• We accept returns on most physical items within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Returns for Digital Items (PDF eBooks):

• Due to the nature of digital products, PDF eBooks are non-returnable and non-refundable once downloaded or accessed. We recommend reviewing the item description and sample chapters, if available, before purchasing to ensure compatibility and satisfaction.

3. Refunds for Physical Items:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

4. Exchanges for Physical Items:

• We only replace physical items if they are defective or damaged. If you need to exchange a physical item for the same item, please contact us immediately to arrange for a replacement.

5. Return Shipping:

• You will be responsible for paying for your own shipping costs for returning physical items. Shipping costs are non-refundable. If you receive a refund for a physical item, the cost of return shipping will be deducted from your refund.

6. How to Initiate a Return:

• To initiate a return for a physical item, please contact our customer service team with your order details and the reason for your return. We will provide you with instructions on how to return your item.
• For digital items (PDF eBooks), please note that returns and refunds are not available once the item has been downloaded or accessed.

7. Damaged or Defective Items:

• If you receive a damaged or defective physical item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

8. Final Sale Items:

• Please note that certain items, such as clearance or sale items, may be final sale and not eligible for return or exchange. Any exceptions to this policy will be clearly stated at the time of purchase.

9. Contact Us:

• If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

Thank you for shopping at Luxe Biblio. We appreciate your business and strive to provide you with the best possible shopping experience.